Refund policy
Our Policy
We offer a 30-day satisfaction guarantee. If you're not happy with your purchase for any reason, contact us within 30 days of receiving your order at support@lwya.com with your order number and a brief note about what wasn't working for you. We'll email you a prepaid return label.
Send your return to:
LWYA
PO Box 565
Bethlehem, GA 30620
Returns must be shipped to the address above within 30 days of receiving your order. Once your return arrives, we'll issue your refund, less a $4.90 restocking fee.
Refunds
Once we receive your return, we'll process your refund promptly. Please allow up to 10 business days for the amount to appear on your original payment method, depending on your bank or credit card company. If you haven't seen it after 10 business days, email us at support@lwya.com and we'll look into it.
Final Sale Items
Items marked as Final Sale are not eligible for a refund. This will always be clearly noted in the product title or description before you purchase.
Damaged or Incorrect Orders
If your order arrives damaged or you received the wrong item, please contact us immediately at support@lwya.com with your order number and a photo if possible. We'll take care of it right away — no return shipping or restocking fee on our mistakes.
Gift Cards
Gift cards are non-refundable.
